Frequently Asked Questions
Delivery and Collection
How early in advance do i need to order?
Orders need to be placed 48 hours in advance. If you are unable to select your desired date at check out, do WhatsApp us and we will try our best to fit in your order.
How much is the delivery fee?
Delivery is $15. There will be free delivery for orders above $100.
Can i choose a time slot for my delivery?
Our deliveries are from 1-6pm. Unfortunately, we are unable to cater to specific time deliveries. Should you require your item by a certain time, we advice you to opt for self pick up, or book your own courier (car not motorbike) such as Grab Express or LaLa Move.
Do you deliver to all parts of Singapore?
A flat fee of $15 will be charged for delivery around Singapore, limited to certain areas.
We do not deliver to:
- Kusu island
- Pulau ubin
- Alps avenue
- Pulau Damar Laut
- Brani terminal avenue
- Pulau Busing
- St John’s island
- Pulau tekong
- Seletar Aerospace
- Airport Cargo Road
- Airline Road
- Turf Club Avenue
- Pulau Sakeng
- Pulau Sebarok
Care for Our Products
How long can our items be kept for?
Our products are best eaten fresh to ensure maximum quality. We strongly recommend eating our products on the day of delivery as they were baked on the day itself and contain fresh ingredients such as dairy, egg and fruit.
Do our items need to be refrigerated?
Yes, our cakes and tarts are best enjoyed chilled! It is recommended to keep cakes and tarts refrigerated as they contain fresh ingredients such as dairy which need to be kept within 0-4ºC. For maximum shelf life, please do not leave the products outside for more than 1 hour and DO NOT leave cakes and tarts in a hot car. Cookies and chocolate need not be refrigerated but must be stored in a cool dry environment.
Will we provide candles and knives?
Candles and knives will be provided upon request.
Can I customize my item?
You may request for special wordings such as “Happy birthday Sarah!” Please write to us if you have other special request such as a special size if you require a bigger cake, or reasons due to dietary requirements.
Are our items halal certified?
No, we are not halal certified. Some of our products contain alcohol and/or pork gelatin.
What allergies and dietary requirements will I need to consider?
Our products contain gluten, nuts, dairy and alcohol for some. Please write to us regarding any dietary requirements before placing an order and we will gladly advice you on this matter.
Ordering and Payment
How can I order from Pâtisserie CLÉ?
All orders will have to be placed through www.patisserie-cle.com, or via Whatsapp +65 81273925
Are our prices inclusive of GST?
All prices are inclusive of GST
How can I pay?
You may make payment via credit card online.
Can I pay upon delivery?
Payment will have to be made upon ordering.
Orders will only be confirmed once payment has been made to us.
Refunds and Cancellations
Can I cancel or amend my order?
Will I be able to get a refund upon cancellation of my order?
No refunds and cancellations are allowed once payment has been processed and completed. Only amendments to collection and delivery time, wordings on cakes and request of candles are allowed with a minimum of 3 days lead time.
Can I postpone/push forward my order?
Any changes in delivery time and date will have to be made at least 48 hrs in advance. However, please write to us if you have an urgent request and we will try our best to assist you.
More questions?
Contact us here!
