Terms and Conditions
Application and Acceptance of General Terms and Conditions of Sale
These general terms and conditions of sale govern the relations Patisserie Cle Pte Ltd, referred to as the “the vendor”, and any non-trading, natural person, hereinafter referred to as “the client”, for the sale of products offered on the website www.patisserie-cle.com.
These conditions apply exclusively to non-trading, natural persons, possessing the legal capacity to conclude a supply contract. Full and total acceptance of these general terms and conditions of sale is necessary and essential in order to place an order. As a result, the client will not be able to enforce any clause whatsoever, as placing an order shall act as express acceptance of this clause.
Considering the possible changes to this website, the vendor reserves the right to adapt or amend, at any time, these general terms and conditions of sale. New general terms and conditions of sale shall be published on the website and will be applicable to any order placed subsequent to their being posted online on the website.
Acceptance and Confirmation of Order
The client may place an order on the website. The process for placing an order is as follows:
- Choose your products and add them to cart
- Validate the contents of the cart
- Provide information regarding the client personal details
- Indicate pick up/delivery dates and time
- Indicate remarks as well as preferred payment method
- Accept the GTC
- Confirm the order
- Validate payment
The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance.
Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.
Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client once payment of the order has been successfully received.
The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.
Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
Price of Articles
The prices of products marketed on the website are expressed in SGD, and excludes applicable taxes, postage charges and miscellaneous costs.
Payment (Secure Transactions)
Offline payment is made through bank transfer to Patisserie Cle’s bank account number DBS 012-902-4040, or through DBS PayNow to UEN 201830085D and PayLah! to personalized QR code. Payment has to be made within two (2) hours after order has been placed otherwise order will be cancelled. After payment has been validated by the bank, the order is accepted by the vendor who confirms acceptance of the order to the client by email.
The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.
The products remain the property of the vendor until it receives full payment of the price.
Online credit card payment is made exclusively by payment gateway Stripe. The client accepts that his/her account is debited for the total amount due at the time of the order.
Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.
After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.
The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centers to make payment, the order shall be automatically cancelled and the client informed by email.
The products remain the property of the vendor until it receives full payment of the price.
Exchange Policy: Refunds/ Cancellations
No refunds and cancellations are applicable once payment is processed and completed.
Only amendments to collection and delivery time, wordings on cakes and request of candles is allowed, with minimum of 3 days lead time.
Unavailability of Products:
The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.
The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.
In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.
The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.
The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.
Delivery and Collection:
The client may choose to pick up from the following locations and timings: 29 Paya Lebar Road #01-01, Paya Lebar Office Center s409005
Dispatching the order or picking up products from the given location can only be carried out or permitted, subject to the vendor’s receipt of payment in full and confirmation of the order(s).
Free delivery is only valid for purchases made in a SINGLE RECEIPT and to a SINGLE LOCATION.
We do not deliver to:
- Kusu island
- Pulau ubin
- Alps avenue
- Pulau Damar Laut
- Brani terminal avenue
- Pulau Busing
- St John’s Island
- Pulau tekong
- Seletar Aerospace
- Airport Cargo Road
- Airline Road
- Turf Club Avenue
- Pulau Sakeng
- Pulau Sebarok
A $10 surcharge will be applicable to these areas:
- Sentosa Island
- Resorts World at Sentosa
- Resorts World at Sentosa (office)
- Universal Studios Singapore
A surcharge of $5 will be charged for deliveries on the following days in 2020:
- New Year’s Day
- Chinese New Year
- Good Friday
- Labour Day
- Vesak Day
- National Day
- Hari Raya Haji
- Christmas Eve
- Christmas Day
- New Year’s Eve
Orders not picked from the respective pickup location on selected date shared by client will be forfeited.
There will be an additional delivery charge for the request of the re-delivery of an order on the same day. Request for the re-delivery of order on a different date is not available.
The vendor seeks to satisfy its customers to the best of its abilities. In the event that the customer wishes to provide any feedback, please contact the vendor by filling up the contact form from www.patisserie-cle.com.
The vendor guarantees the quality and freshness of its products, provided the same are not subject to being kept in an unrefrigerated area for more than 60 minutes. All products should be consumed immediately or refrigerated 1 hour after purchase or collection to have a maximum shelf life of 2-3 days. Products containing fresh fruits are best recommended to be consumed on the day itself.
The client has up to two (2) days commencing from the date of delivery of the products to the client, to send to Customer Service, any reservations or claims for non-compliance or conspicuous defect in the delivered goods.After the expiry of the said period, the products shall be deemed to be in compliance and be exempt from any conspicuous defect and no claim may be legitimately accepted by the vendor thereafter.
In the interests of hygiene and food safety, perishable foodstuffs cannot be returned or exchanged.The vendor shall not accept any return of perishable, foodstuffs except in the case of formal agreement by Customer Service. In the event of any formal agreement made for the return of such perishable foodstuffs, the same is/are to be returned in its original state and packaging, with proof of purchase. In case of damage to such returned foodstuffs, which is due to non-compliant packaging by the vendor, the client may be entitled to claim for partial reimbursement full reimbursement of the price paid for such foodstuffs.
In the event of any conspicuous defect or non-compliance of any product article is proved to the satisfaction of the vendor, the vendor undertakes to replace the product or reimburse to the client, the price paid for such product, as soon as possible and at the vendor’s cost. Bank transfer will take up to a maximum of 30 days from the date of receipt of the request for reimbursement.
Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
Prohibition of Sales Outside the Network
The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.
Applicable Law and Disputes
These general terms and conditions of sale are subject to Singapore law.In the event of a dispute, the parties agree to resolve the same in an amicable manner. In this respect, we would ask our clients to contact our customer service by post at the following address.Patisserie Cle Pte Ltd, 29 Paya Lebar Road #01-01 s409005. Failing an amiable solution, the parties agree that any legal proceedings shall be brought before the competent courts.